Customer Service Representative

Location: Londonderry, NH

 

About Us:

MAC Insurance is a small, independent P&C insurance agency specializing in personal lines, automotive, and contractor’s insurance. We take pride in delivering personalized service to our clients and keeping things exciting and supportive for our team.

 

Job Description:

We’re looking for a Customer Service Representative (CSR) to join our team! The CSR will manage front-office operations, deliver outstanding customer service, and assist our agents with various administrative tasks. This role is perfect for someone who is detail-oriented, organized, and eager to grow within the insurance industry. We’re looking for a candidate who is open to becoming a licensed CSR, with opportunities for career advancement and professional development.

 

Key Responsibilities:

• Answering and directing phone calls in a professional manner.

• Processing client payments and assisting with billing inquiries.

• Reporting and filing insurance claims.

• Data entry and maintaining accurate client records.

• Taking and entering quote requests and policy updates.

• Assisting with general office administration and supporting agents with tasks as needed.

 

Qualifications:

• Strong organizational and multitasking skills.

• Excellent communication and customer service abilities.

• Proficiency with MS office software.

• Able to efficiently learn and apply new skills

• Attention to detail and ability to work in a fast-paced environment.

• Previous receptionist or customer service experience of 1 year is required.

 

Position Details:

• This is an in-office position (no remote work option).

• Starting pay: $18/hr.

• Hours are Monday-Friday from 8:30am-4:30pm

• This position fills an immediate need, with potential to grow into a licensed CSR role for the right candidate

 

How to Apply:

If you’re interested in applying, please send your resume to melissa@mac-insurance.com. We look forward to hearing from you!