Receptionist/Office Assistant

Location: Londonderry, NH

 

About Us:

MAC Insurance is a small, independent P&C insurance agency specializing in personal lines, automotive, and contractor’s insurance. We’re passionate about providing personalized service to our clients and creating a fun, supportive work environment for our team.

 

About the Role:

We’re looking for a friendly and organized Receptionist/Office Assistant to join our team! In this front office role, you’ll be the first point of contact for our clients: answering questions, assisting with day to day tasks, and supporting our licensed agents.

 

This position is ideal for someone who’s detail oriented, thrives in a fast paced environment, and is interested in growing their career in the insurance industry.

We’re happy to support the right candidate in becoming a licensed CSR, with clear paths for advancement.

 

What You’ll Do:

• Answering and directing phone calls in a professional manner.

• Processing client payments and help resolve billing questions.

• Submit and follow up on insurance claims.

• Maintain accurate client records and data entry.

• Take quote requests and update client policies.

• Help with general office tasks and support the team as needed.

 

What We’re Looking For:

• Strong communication and customer service skills.

• Great multitasking and organizational abilities.

• Comfort with Microsoft Office and learning new software.

• Attention to detail and willingness to pitch in where needed.

• At least 1 year of receptionist or relevant customer service experience.

 

Position Details:

• In office only (no remote work option).

• $18/hour to start, with opportunities for growth and pay increases based on performance.

• Entry level with room to grow! Training and support available for licensing and career advancement.

 

How to Apply:

We’re a small but mighty team; and we’re looking for someone who’s ready to jump in and grow with us. If you’re interested in applying, please send your resume to melissa@mac-insurance.com. We can’t wait to hear from you!